Certificate in Essential Professional Development – CEPD

 
Objective of the program : Attract unskilled fresh youth for various job categories in the BPO sector in Sri Lanka and provide practical solution for skill shortage requirement of the BPO sector companies
Duration of the program : 03 Months.
Delivery of the program : Class room base – 02 months + compulsory industry internship 01 month
Entry requirement : Minimum GCE (O/L) (S pass for Maths and English) + GCE (A/L) (One simple pass )
Learning hours : 120 hours
Course Fee : Rs 17,500 (Payment options are available)
Lecture panel : In-house lecturers and industry experts
     
Detail Syllabus:   Module 1: Soft skills Development: 90 hours
    Life plan
    Goal setting
    Improve strong communication skills
    Organizing for success
    Personality development
      Personal grooming
      Leadership qualities and team work
      Presentation skills
      Improve strong communication skills
      Problem solving
      Planning and managing time
      Facing interviews
      Communicating with colleagues
       
    Module 2: Computer and IT- skills: 30hrs
    Key board touch typing practice
    Microsoft Word training : Introduction to MS word; activities’ -report coverage preparation; insert finance tables; work with page numbering and content preparation
    Microsoft Excel training : introduction to MS Excel, Sumif, sumifs; countif; countifs; if ;vlookup & hlookup; now, today, weekday ;
    MS Power point training: introduction to MS Power point; activity - preparing official format presentation
       
    Module 3: Business communication skills- 90 hrs
    Business vocabulary
    Speaking activities
    Listening activities
    Writing skills
    Letter writing
    E mail writing
    Memo writing
    Report writing
       
    Module 4: Introduction in to BPO sector – 20 hrs
    Overview.
    Nature of the industry.
    Sub sectors of the industry.
    Various business model of the industry.
    Industry standard.
    Working condition and hours.
    Labor Rules and regulations.
       
    Module 5 : One month BPO industry internship:
      Depend on the student a profile suitable internship will be selected for each student: No salary will be offered for internship. This will be compulsory for all the participants.
       
 
 
Home Lanka BPO Academy
126C, 2nd Floor,Highlevel Road,Nugegoda (Keells Building Near Anula Vidyalaya)
 
 
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Corparate Trainings 0117 548 540  
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