Lanka BPO Academy (LBA) is a Leader in Corporate Training in Sri Lanka.
Our corporate trainings are based on the strong philosophy that organizational high performance is only achieved by improving knowledge base of the human resources whilst helping them to improve related skills in a model where training becomes an integral part of enhancement of knowledge, application of knowledge and improvement of skills. We also believe that Attitude is a key part of a professional. Therefore, knowledge and skills only form a part of a strong professional. Therefore, attitude change is considered as a high priority in our training programs.
We have five areas of corporate training
Customer Service (General)
Customer Service (For IT)
Finance and Investment
Cross Cultural Communication
Team building Skills
Creativity & Innovation
Train the Trainer
We work with organisations to understand their training requirements and based on that we design and deliver training programs that suit them within this wide spectrum of expertise.
Given below are some of the areas that we have the capability to develop and deliver training programs in.
When it comes to customized training programs around above areas, the actual content, duration, dates and venue will be finalized in consultation with the client to suit their specific requirement.
In addition to the customized programs around the above areas that we could deliver in consultation with organizational requirements, we have following standard flagship programs.
Customer Service – One Day Training Program
Customer Service for IT – Two Day Training Program
Customer Service Comprehensive Training Program – Five Day Training Program
Customer Service for IT Comprehensive Training Program – Five Day Training Program
Leadership Development – One Day Training Program
Leadership and Professionalism Development – One Day Training Program
Persuasion Skills – Half a Day Training Program
Negotiation Skills – Half a Day Training Program
Email Etiquette – Half a Day Training Program
BPO Industry Introduction – Half a Day Training Program
In addition to customized training programs, we offer following standard certifications for corporates.
PMP – PMI’s Project Management Professional (PMP)® Certification
Agile Project Management Certification
ITIL – IT Service Management Certification
Six Sigma Certification
CBAP Certification – Certified Business Analysis Professional (CBAP®)
Finance and Investment related programs with Chartered Institute of Securities and Investments (CISI) such as Corporate Finance and Wealth Management.
Certified Customer Care Interaction Professional Certification (CCIP) of BPO Certification Institute (BCI)
Certified Financial Process Associate Certification (CFPA) of BPO Certification Institute (BCI)
Principles of Marketing Certification of City and Guilds
Business Administration Diploma of City and Guilds